![]() The good news is we can take responsibility for managing our communication, behavior, and reducing interpersonal tension by keeping the task focused on solving problems and achieving productivity, efficiency, and employee engagement improvements. When people feel there is tension and difficulties in communication, it is difficult to carry out innovative decisions and actions with high energy. ![]() Numerous research studies show that diverse experiences are critical to innovation and performance improvement, but diversity naturally places a strain on communication. That skill is called Versatility, and it is perhaps the most powerful interpersonal skill you can have. What if your company could learn a skill that will eliminate conflict, miscommunication, and slow decisions? And what if I told you that the mechanics team inside a global air fleet company did just that and saw a 56% boost in productivity? Would I get your attention? Thought so.
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